Course Information

Introduction

This five-day course teaches practical English used across civil aviation. It covers ICAO standard phraseology and plain-language skills for routine, non-routine and emergency communications. Participants practise real radio exchanges, readback/hearback techniques and coordination between flight crew, ATC and ground teams. The focus is on clarity, accuracy and compliance with ICAO language descriptors.

Objectives

1. Use ICAO standard phraseology correctly for routine clearances, position reports and frequency changes.
2. Perform accurate readbacks and hearbacks to confirm instructions and reduce misunderstandings.
3. Switch to structured plain language and checklist-driven communication during non-routine and emergency events.
4. Write and interpret concise operational texts such as NOTAMs, flight-plan entries and incident reports.
5. Assess personal English proficiency against ICAO descriptors and create a targeted improvement plan.

Who Should Attend?

1. Commercial airline pilots (captains and first officers).
2. Air traffic controllers (tower, approach and area controllers).
3. Flight operations officers and dispatchers.
4. Ground handling supervisors, ramp controllers and apron coordinators.
5. Civil aviation safety inspectors, training examiners and language assessment officers.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.